Plat-Admn-201시험대비최신덤프문제 & Plat-Admn-201최신버전덤프공부문제

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ExamPassdump의 Salesforce인증 Plat-Admn-201시험덤프자료는 여러분의 시간,돈 ,정력을 아껴드립니다. 몇개월을 거쳐 시험준비공부를 해야만 패스가능한 시험을ExamPassdump의 Salesforce인증 Plat-Admn-201덤프는 며칠간에도 같은 시험패스 결과를 안겨드릴수 있습니다. Salesforce인증 Plat-Admn-201시험을 통과하여 자격증을 취득하려면ExamPassdump의 Salesforce인증 Plat-Admn-201덤프로 시험준비공부를 하세요.

Salesforce Plat-Admn-201 시험요강:

주제소개
주제 1
  • Service and Support Applications: This domain covers case management systems, including case assignment, queues, and automation through escalation rules, auto-response rules, and Einstein for Service.
주제 2
  • Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.
주제 3
  • Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
주제 4
  • Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
주제 5
  • Productivity and Collaboration: This domain addresses activity management, Chatter collaboration, Salesforce mobile app customization, and AppExchange applications including managed and unmanaged packages.

>> Plat-Admn-201시험대비 최신 덤프문제 <<

높은 통과율 Plat-Admn-201시험대비 최신 덤프문제 인기덤프

Salesforce Plat-Admn-201 덤프가 고객님의 기대를 가득 채워드릴수 있도록 정말로 노력하고 있는 ExamPassdump랍니다. Salesforce Plat-Admn-201 덤프는 pdf버전과 소프트웨어버전으로만 되어있었는데 최근에는 휴대폰에서가 사용가능한 온라인버전까지 개발하였습니다. 날따라 새로운 시스템을 많이 개발하여 고객님께 더욱 편하게 다가갈수 있는 ExamPassdump가 되겠습니다.

최신 Salesforce Certified Administrator Plat-Admn-201 무료샘플문제 (Q79-Q84):

질문 # 79
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked a Platform Administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?

정답：D

설명：
To help sales reps prioritize their pipeline and identify which deals are most likely to close, Einstein Opportunity Scoring is the most effective tool. Part of Salesforce's AI suite, Opportunity Scoring uses machine learning to analyze past won and lost opportunities to assign a score from 1 to 99 to every open deal. The score is accompanied by "Key Factors"-both positive and negative-that explain why the score was given (e.g., "The deal has progressed quickly through stages" or "The close date has been pushed three times"). This allows reps to focus their time on high-scoring deals or take corrective action on deals with low scores. Einstein Lead Scoring (Option B) helps with the intake of new prospects but not with existing deals. Einstein Activity Capture (Option D) automates the logging of emails and events but does not provide prioritization logic. Einstein Search (Option A) improves search results but does not assist in deal management strategy.


질문 # 80
Which two actions should a Platform Administrator perform with Case escalation rules?

정답：C,D

설명：
Case Escalation Rules are used in Service Cloud to ensure that cases are handled within specific timeframes, helping organizations meet their Service Level Agreements (SLAs). When a case meets the criteria defined in an escalation rule and remains unresolved for a specified period, the system can perform two primary automated actions:
Reassign the Case: The rule can automatically transfer ownership of the case to another user or a specific queue (e.g., a "Tier 2 Support" queue) to ensure it gets specialized attention.
Send Email Notifications: The system can send alerts to the new owner, the current owner, or up to five additional email addresses to notify management that a case has escalated .
While administrators often use other tools like Flow Builder to change the "Case Priority" (Option B) or "Reopen" a case (Option C), these are not standard features within the Escalation Rule interface. Escalation rules focus specifically on the routing and notification aspects of case management to prevent tickets from "sitting" too long without a response.


질문 # 81
What are two capabilities of Salesforce Knowledge? Choose 2 answers.

정답：A,C


질문 # 82
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?

정답：A

설명：
Case Escalation Rules are specifically designed to automate actions when a case has remained in a certain state for a defined period of time. In this scenario, the requirement involves two specific time-based triggers: moving the case after 2 hours and alerting a manager. Escalation rules allow the administrator to define "Escalation Actions" that execute when the time threshold is reached, such as "Reassign to Queue" and "Notify Manager". Case Assignment Rules (Option D) only fire when a case is first created or manually triggered, not after a time delay. Reports (Option A) and Dashboards (Option B) provide information but do not physically move records or perform automated reassignments.


질문 # 83
Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What is causing reps to have inappropriate access to data on dashboards?

정답：C

설명：
In Salesforce, a dashboard's running user determines which data is displayed to anyone viewing the dashboard. If a dashboard is configured with a "Static" running user (e.g., a Support Manager who has "View All" permissions), every user who views that dashboard will see the manager's level of data, regardless of their own personal sharing permissions. This bypasses the Organization-Wide Default (OWD) of "Private" for the Case object. When the support manager observes that reps can see all cases on a group dashboard, it is almost certainly because the dashboard is "running" as a user with high-level access. To correct this and ensure users only see data they are entitled to, the Platform Administrator should convert it into a Dynamic Dashboard. A dynamic dashboard is set to "Run as the logged-in user," meaning the data reflected in the components will automatically filter based on the individual viewer's specific sharing rules and record ownership. This ensures that the dashboard remains a useful tool for the team while strictly adhering to the company's data privacy and security requirements.


질문 # 84
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